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05-01-2020 09:53 PM in
Galaxy AHi everybody
I just bought a Samsung A51 and yes you have guessed it. I have problems with Bluetooth.
The phone runs Android 10 with Build Number : A515FXXU2ATA8
and has had Android Security Patch : February 1, 2020
Fully updated.
Everything worked fine until I connected the phone to my Mercedes E200 bluetooth . When making calls the sound breaks every few seconds which makes calling unusable.
I have using my car's bluetooth with all me previous phones i.e. LG G5 , Xiaomi Redmi 4, Huawei P30 - All worked faultlessly .
I have read that a lot of people are having problems with A51/bluetooth and from what I understand nobody has solved them!!!!
My question is if I take it back to Samsung and they offer a replacement is it worth it ? or the new A51 is going to have the same problems ? or should I ask for an exchange with A71 ? Does A71 has similar problems ??
I really do regret buying a Samsung phone which costs 360 euros and has an unusable Bluetooth -( I am on the go and it impossible to use my phone in the car using Bluetooth. )
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05-01-2020 10:06 PM in
Galaxy A- Mark as New
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05-01-2020 10:07 PM in
Galaxy A- Mark as New
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05-01-2020 10:47 PM in
Galaxy AUnforunately I have tried this , I also have tried switching off Wifi completely.
Result : The same old crappy bluetooth communication !!!
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05-01-2020 11:11 PM in
Galaxy AIf this issue is there on your device try factory reset or take it to service center.
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05-01-2020 11:36 PM in
Galaxy A- Mark as New
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05-08-2020 05:33 PM (Last edited 05-08-2020 05:35 PM ) in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
- Reset App Preference: Settings> Apps> More option> three dots at the top right corner of the screen> Reset App Preferences
- Clear paired list: Settings.> Tap on Connection and turn on Bluetooth.> Tap on Setting option along with the paired device>Tap on Unpair
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support