I just bought a Samsung A51 and yes you have guessed it. I have problems with Bluetooth.
The phone runs Android 10 with Build Number : A515FXXU2ATA8
and has had Android Security Patch : February 1, 2020
Everything worked fine until I connected the phone to my Mercedes E200 bluetooth . When making calls the sound breaks every few seconds which makes calling unusable.
I have using my car's bluetooth with all me previous phones i.e. LG G5 , Xiaomi Redmi 4, Huawei P30 - All worked faultlessly .
I have read that a lot of people are having problems with A51/bluetooth and from what I understand nobody has solved them!!!!
My question is if I take it back to Samsung and they offer a replacement is it worth it ? or the new A51 is going to have the same problems ? or should I ask for an exchange with A71 ? Does A71 has similar problems ??
I really do regret buying a Samsung phone which costs 360 euros and has an unusable Bluetooth -( I am on the go and it impossible to use my phone in the car using Bluetooth. )
If this issue is there on your device try factory reset or take it to service center.
Dear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
- Reset App Preference: Settings> Apps> More option> three dots at the top right corner of the screen> Reset App Preferences
- Clear paired list: Settings.> Tap on Connection and turn on Bluetooth.> Tap on Setting option along with the paired device>Tap on Unpair
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Samsung Customer Support