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07-16-2020 08:02 PM in
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07-16-2020 08:38 PM (Last edited 07-16-2020 08:38 PM ) in
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07-17-2020 03:01 PM in
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07-18-2020 04:16 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve this issue, we would like to inform you that kindly switch off Handset for 5 minutes to cool down and recheck if its working fine.
And Samsung customer’s safety is on top priority that is why this concept is introduced with logic that whenever handset temp. or ambient air temp. goes up to certain set limit, then device automatically restrict fast charging or even some time stops charging. But post device temperature reaches to normal after cooling down the set, then automatically set starts charging normally (This is implemented in all Smartphone models from year 2019 )
If the issue still persists, kindly visit the nearest Samsung service center, Please be assured your issue will be resolved soon.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-06-2020 02:50 AM in
Galaxy AExactly same.. phone is not charging more than 88 %