Original topic:

Samsung A50

(Topic created on: 10-27-2020 07:46 AM)
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SamsungS23user
Active Level 9
Options
Galaxy A
Can anyone  feeling after October update fingerprint sensor becomes more slower when registering 
4 Comments
KDdesai
Active Level 8
Galaxy A
that days gone are gone bro
Samsung gives neither new nor any big solve they only considering in A51 because it's in sale now
i m very disappointed with Samsung
they have to give everything which they're giving to A51 because both have same processor
0 Likes
Galaxy A
no
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-


1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.


2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.


After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Galaxy A
all done but not resolved
after visiting service center not resolved
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