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04-14-2020 02:04 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1 ) Check device network mode settings Tap on Settings > Tap on Connections > Mobile networks > Tap on network mode SIM1 or SIM2 > Select network mode
2) Check network operator settings Tap on Settings > Mobile networks > Network operators > Select automatically> Tap on OK>Registered on network.
If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support