Original topic:

Samsung A50 freezes and restarts after OTA update

(Topic created on: 03-16-2021 12:47 PM)
370 Views
Poornachandram
Active Level 1
Options
Galaxy A
After OTA update of my Samsung A50 Android 9 to Android 10 .the phone freezes and restarts. I visited the service center they said to replace new mother board with is nearly ₹9000. But this issue is faced due to OTA update. Any solution....

Very disappointed Samsung 
7 Comments
inom
Beginner Level 4
Galaxy A
same here
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Catz420billa
Active Level 8
Galaxy A
try downgrading software if it boots then ok otherwise you might have to get your phone repaired
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soumyabrata
Active Level 3
Galaxy A
Please download smart switch to a computer, connect the phone and select emergency software repair. I get same issue which is solved now. Or download odin, download letest firmware using product code at sammobile.com and flash it. Also try to reset phone via recovery menu.
Galaxy A
I will try thank men
0 Likes
Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
JB4students
Active Level 1
Galaxy A
Same here
0 Likes
JB4students
Active Level 1
Galaxy A
Same here
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