Samsung A50 finger print not working after January patch update

[JoseVarghese]

Hi,

Once after the January patch update, fingerprint is not working over my Samsung A50. I also approached Samsung Center, that too didn't help me.  

I cannot even add a new fingerprint and it seems to be stuck mostly at the 61%. Right now I just disable the fingerprint and it seems to a dead feature for me. 

Can you fix this over your next release?

[PhoEniX1020]

Remove Your Screen Gaurd and try to add your fingerprint. If problem persists wait for the Bug fix.

[Amitraghu0]

don't worry.
just do the same for 3 - 4 time it'll work.

[Amitraghu0]

no need to remove screen guard just Bright the screen at peak

[Samsung_Support4]

Hi there,

We apologize for the inconvenience caused to you.

In order to examine the issue, we request you to kindly register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Ask Questions) in order to get the further resolution.

Regards,
Team Samsung Members