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nurraha
Active Level 3
my new finger full work, pls dry and slow reconigion, unlock better
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Installed the latest A50 update. Can confirm fingerprint recognition is better now. People getting "Make sure the fingerprint sensor is clean and dry, then try again" error need to do the obvious thing - clean and dry your fingers and the fingerprint sensor and try again.
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AritraMitra
Active Level 1
Improved touch sensitivity of the screen and hard pressed for registering the fingerprint. It's working fine now.
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Samsung_Support2
Active Level 6

Hi there,


Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Samsung Members Team

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Samsung_Support2
Active Level 6

Hi there,


To resolve the issue please follow the troubleshooting steps:

 

1. Please disable the fingerprint settings and then remove the screen guard, if attached.

2. Post removing register new fingerprint in device.

3. If issue persists, please visit the nearby service center for the inspection of the device.

To locate the Service center, click the given link: https://www.samsung.com/in/support/service-center/

 

We can guide you further if the issue persists after performing the specified steps.

Regards,
Team Samsung Members

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