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Original topic:

Samsung A31 Camera Problem

(Topic created on: 02-22-2021 09:32 PM)
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eljon
Beginner Level 2
Options
Galaxy A

Hello,

 

It hasn't been a long time since I bought a new Samsung A31 phone. Today I opened the phone and rear camera was blurry and front camera not working at all (black screen crashing my phone). I tried fixing the problem by cleaning lens, shaking phone, clearing data and also did the factory reset.

I was hopeful factory reset will solve the problem, but neither blurry rear camera and front camera (even in Test Menu) still don't work.

I also uploaded a video of the problem. I will be very happy if someone can find me a solution how to fix it!

 

Thanks!

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1 Solution


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Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi  eljon 

 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Tap on the 3 dots on the upper right.
  5. Select Show system Apps.
  6. Select Camera.
  7. Select Storage.
  8. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

Thank you

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2 Comments
seumo
Active Level 8
Galaxy A
did you check for software update ?
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Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi  eljon 

 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Tap on the 3 dots on the upper right.
  5. Select Show system Apps.
  6. Select Camera.
  7. Select Storage.
  8. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

Thank you

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