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04-24-2020 10:05 PM in
Galaxy AThe phone was working perfectly but after the update it doesn't not make sound from the ear receiver no sound for media,ringtone works FM radio works in loudspeaker it produces the sound
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04-24-2020 10:28 PM in
Galaxy A- Mark as New
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04-25-2020 12:08 AM in
Galaxy A- Mark as New
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04-25-2020 12:49 PM (Last edited 04-25-2020 12:49 PM ) in
Galaxy Ause sound assistant
reset phone once clear cache
last option would be to get ear speaker replaced at service center
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04-25-2020 12:51 PM in
Galaxy A- Mark as New
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05-01-2020 05:32 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.
Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.
Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.
Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-14-2020 06:43 PM (Last edited 06-14-2020 06:43 PM ) in
Galaxy A- Mark as New
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02-16-2021 04:29 PM in
Galaxy A- Mark as New
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06-01-2021 05:14 PM in
Galaxy A- Mark as New
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02-03-2023 04:58 PM in
Galaxy A