Original topic:

Same Pubg screen blur problem

(Topic created on: 06-04-2020 09:07 AM)
1262 Views
JJ_Shivam
Beginner Level 2
Options
Galaxy A

Please do something with this bugs. Fix it as soon as possible.

4 Comments
ksaikumarjd
Active Level 3
Galaxy A
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hbpostve
Active Level 7
Galaxy A
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DRajbot
Active Level 3
Galaxy A

Here is fix for the problem:

https://youtu.be/1T48SXIHUe8

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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve this issue kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

Note :  Check device cache: Settings >Device care >Storage > Clean now.
For a particular application: Settings > Apps > Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage > Clear Cache.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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