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Beginner Level 2
Samsung Galaxy A50s has such a poor security. It claims knox security etc etc out of the box.still similar face people can access your face unlock and look in to your device.Why Samsung like brand doesn't work upon device security?We spend extra money to buy a branded mobile like Samsung.,but it seems Samsung just claims various things like security. but in actual,no such security exists.
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Active Level 8

Hi there,

 

We apologize for your inconvenience with Samsung device

Please perform the following steps to resolve the issue:
1- Your device could be unlocked by someone or something that looks like your image.
2- Kindly delete all registered face lock and re-register a new face lock.
3- Check for the latest device O/S (Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members

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