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Original topic:

Restarting issue

(Topic created on: a month ago)
sabrina777
Active Level 2
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Galaxy A
Hello, 
 I have galaxy a72, it's restarting its self, earlier this issue happened only once in a while, but for past 2 weeks it's happening 5-6 times a day... I have run a virus scan also, no issues detected there... Is anyone else facing this problem of restarting? Can anyone plz help??? 
8 Comments
MuhammadS
Active Level 10
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Galaxy A
Mobile garam hony k wjaah sy sometimes aisa hojata hai koi issus wali baat nahi 2nd apni batery 100% pe kabi na charge krna lika 95% pe hata dia kry ..
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Saadi77
Expert Level 5
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Galaxy A
No need to worry its normal because in pakistan temperature is 35 now but device work at 25c normal so due to heat circuit energise and restart it
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sabrina777
Active Level 2
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Galaxy A
As per Samsung's own instructions ideal temp for charging ur cell phone is from 25-40° i think its not battery related issue...
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Saadi77
Expert Level 5
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Galaxy A
No madam I am electrical engineer I know all its 25c ic operate normal and in 16c its work perfectly
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Muhammad_Ali
Active Level 5
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Galaxy A
This is not normal, i think you should try a factory data reset, if this doesn't solve the issue, take it for warranty claim
sabrina777
Active Level 2
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Galaxy A
Yes I have factory reset my phone... So far so good... Let's hope this issue doesn't arise again... My friend has s21ultra and I was told that even the flagship device gets frozen/hanged from time to time. I'm so disappointed in Samsung...
awais993
Active Level 6
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Galaxy A
Go to service center
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shahidjee
Active Level 3
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Galaxy A
Might possible there is some harm virus in your data ,while transferring data from someone it came to your phone and affected on your software file.thats why its restarting. But as you told you have restored your phone, hopefully the problem will not occur again.