Original topic:

Regarding September 2021 security patch software update.

(Topic created on: 10-14-2021 06:39 PM)
Dipen17
Beginner Level 4
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Galaxy A
After I installed 1 September 2021 security patch software update of nearly 561 mb in my galaxy A51 device. The following are the problem I'm facing and also many others.

1. Phone hangs and restart automatically. 
2. Sound output stops from the speaker also from sound output through earphones. 
3. Lags to much 
4. Battery draining issue. 
5. Every video becomes fast forward like a time lapse without sound. 

This problems are being faced by me and other Galaxy A51 users.

Also I tried to restart my phone but nothing happens, It starts lagging more and sound comes for two to three minutes and stops. 
Dear samsung India pls provide a new software update to overcome these bugs. 
6 Comments
prasanta8420
Active Level 6
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Galaxy A
#Samsungindia please fix this issue
Bingacuna
Beginner Level 2
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Galaxy A

I also experienced exactly the same problems when i updated today. Samsung, pls fix the aoftware asap.

Dipen17
Beginner Level 4
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Galaxy A
Yes #samsung you should solve this problem asap.
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Pratheesh123
Active Level 3
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Galaxy A
Me too
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Samsung_Support2
Expert Level 2
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

To resolve your device slowing down issue please visit this link: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-i...

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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rajsekar1987
Active Level 1
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Galaxy A
Same problem with a51
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