Regarding Feedback

[AbhishekPriya]

Any A9 2018 user can feel lag aur heating issue while playing  heavy games like pubg and call of duty after January update.

Plzz answer my question?

[Starboy]

Yes bro. You can reduce the lag by adjusting the graphics. But yes i felt before the update games were smooth.

[Samsung_Support2]

Hi there,

Please perform the following steps to resolve the issue:

For heating issue follow the given link: http://www.samsung.com/in/support/skp/faq/1119803

1- Update the pubg game application.

2- Kindly re- installs pubg game application. 

3- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

4- Stop the background running app (Tap on the left soft key and close all the running apps).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

Regards,

Team Samsung Members