Original topic:

Proximity sensor

(Topic created on: 10-05-2020 04:16 PM)
238 Views
Ayuuushh
Beginner Level 2
Options
Galaxy A
Proximity  sensor not working properly. During call, screen is getting off automatically but not switching on against the response of proximity  sensor.
What can be done?
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4 Comments
Ehsank
Expert Level 5
Galaxy A
once clean your area near front camera and whole upper black part of mobile then observe
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smilysahul
Active Level 10
Galaxy A
restart and follow the ehsank method . it will work 👍🏻
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smilysahul
Active Level 10
Galaxy A
if you think this is correct solution you can accept my solution and can start following me 👍🏻
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve auto restart issue please follow below given steps:-

 

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

 

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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