Proximity Sensor during calls

[Talhasalman]

Screen is not turning off during calls. When i press hard on sensor by hand then it is off with efforts. But when i check sensor of my device by applying code sensor works perfectly. Something is not right. Need advise !!

[maani22]

check out sensor may dirty or you are using 9d glass protector.

[Talhasalman]

Its happening from the day first when i bought pin pack. technically it works perfectly when i check it via code. all sensors works fine. but during calls it doesn't turn off due to which often buttons are pressing by touching on face/ears or other body parts.

[maani22]

check it using in night or in dark places some time light effects.

[waleedahmdd]

when sensor gets covered with glass protector then it started to malfunctioning.
remove the glass from sensor it'll work fine.

[Talhasalman]

sir when it was not covered with protector on its purchase since it has been malfunctioning.

[waleedahmdd]

so alternate is to reset your phone then check it functionality.

[Sherazco]

Use the, Tasker! It's best solution!

[Vishwasamadhi]

I have the same issue. It's because some of the Galaxy A series  phones don't have a physical proximity sensor. If you dial *#0*# or *#77692*# you can see "virtual proximity sensor" that doesn't work properly. Maybe they use the lux sensor and touchpad instead of the proximity sensor.

I went to several Samsung service centres to resolve my but there was no solution. As they said this is the design and there is nothing they can do about it. I think Samsung should discontinue or modify this product.