Original topic:

Problem with Samsung A21S

(Topic created on: 12-28-2020 01:41 AM)
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Members_2Btqvgv
Beginner Level 2
Options
Galaxy A

I can't hear voice notes when I am trying to hear it when I put the mobile close

to my ears and the sounds comes from the microphone only. 

Is it a problem with the mobile and what can I do to fix it. 

Samsung  A21S

1 Comment
Samsung_specialist
Community Manager
Options
Galaxy A

Hi,

Please test the speaker
1- Open Samsung Members application
2- Get help
3- Interactive checks
4- Speakers
5- Then follow the instructions
If the issue still, please visit the nearest service center.
If the voice was OK, please try to uninstall the latest downloaded app, or you can call the call center to check the device remotely.

Hope that helps!

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