Original topic:

Pro mode problem on A51

(Topic created on: 10-31-2020 12:34 PM)
42 Views
sammy_user
Active Level 4
Options
Galaxy A
I cannot manually set temperature in my pro mode...when i change shutter speed temperature changes and i cannot control it...if i set shutter speed to 3s n if i take pic then the output will b red colour please fix it
0 Likes
1 Comment
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera issue:

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Reset the Device: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset: Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes