Original topic:

Pocket mode

(Topic created on: 09-28-2022 07:05 AM)
205 Views
zeroEntity
Active Level 3
Options
Galaxy A
In my a52s phone pocket mode is not working as intended some times it dials onr send messages randomly when my mobile is in my pocket . So samsung please fix it.
3 Comments
Brah_mean
Active Level 2
Galaxy A
While putting it inside pocket, face the screen side up, avoid the contact of your skin to the screen.
I think ghost touch will not happen again.
Galaxy A
1. Try to clean your device's proximity sensor
2. Turn off and then turn on Accidental Touch Protection
3. Clear cache partition

May it help
cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.

Blocked accidental touches prevent the screen from detecting touch input while your Mobile Device is in a dark place such as a pocket or bag

To turn on the feature, follow these steps:
1 Tap Settings
2 Tap Display
3 To activate the feature, swipe the switch on Block accidental touches to the right

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

0 Likes