Original topic:

Please update dual manager

(Topic created on: 06-18-2021 08:55 PM)
246 Views
Members_YHNx06M
Beginner Level 2
Options
Galaxy A

In dual app folder in file manager after reinstalling whatsapp app all sub folders are dissappear after some minutes,so please update ASAP

Because due to this issue facing problems 

4 Comments
HUZAIN
Active Level 10
Galaxy A
Don't use dual app wahtsapp its always deleting files. This problem never going to solve. If u want 2nd whatsapp use yowhastapp
0 Likes
VikrantTambade
Active Level 10
Galaxy A
Yes. It happened with me today on S21 Ultra. I raised issue with Samsung support team through live chat. They told me to uninstall and reinstall the dual whatsapp by taking proper back up, etc. This had solved the issue for few minutes only. Later again, folders related to dual whatsapp were not showing in gallery.
Samsung_specialist
Community Manager
Options
Galaxy A

Hi there, 

If the issue continues, please bring the device to a Samsung Service Center to get some direct help in resolving this. 

Find the nearest service center to you on Samsung.com

0 Likes
GSPAYSAR
Active Level 3
Galaxy A
Already have visited to ur Service center n Azaiba and they chk phone & updated software. But still the issue persist.

Kindly provide someother solution ASAP.