Phone with issues

[AwesomesWatImDoing]

Hello,my auntie own an A12 and we suspect that the phone has a virus,what can we do to resolve this issue?

[AsheeqSMadatt]

If all is in order samsung / google should be able to assist providing you can prove you have registered these products under your name and have not broken any of their terms and conditions by hacking or downloadinding malicious software purposesfully