Original topic:

Phone restarts

(Topic created on: 09-07-2020 09:59 PM)
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Beingvishal
Active Level 5
Options
Galaxy A
My phone is restarting whenever I put pen drive in it via otg. I checked my pen drive in an antivirus computer its fine can anyone tell me why this is happening 
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2 Comments
Galaxy A
1.try using another OTG cable.
2. try using another pen driver.
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve auto restart issue please follow below given steps:-
Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist, kindly register your concern in Samsung Members app along with short video while phone is restarting and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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