Original topic:

Phone restart problem

(Topic created on: 10-11-2020 04:06 PM)
109 Views
Varun2796
Active Level 1
Options
Galaxy A
My Samsung A50 restarts whenever  I put it on charging dont know what to do anyone facing the same problem
7 Comments
Galaxy A
factory reset it
Varun2796
Active Level 1
Galaxy A
thanks it worked
0 Likes
saiky
Active Level 7
Galaxy A
🙂🐕
0 Likes
Ehsank
Expert Level 5
Galaxy A
go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre and get reinstall your software update

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work
0 Likes
Dice66
Active Level 6
Galaxy A
I too had the same issue you cannot resolve it by resetting device.. you need to change motherboard it will cost you 9k if you are out of warranty. I personally suggest you to sell this and get a newer model.
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Varun2796
Active Level 1
Galaxy A
for me it worked
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve auto restart issue please follow below given steps:
Go to Settings > General management > Reset > Turn off auto start.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support