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04-24-2020 12:52 AM in
Galaxy A- Mark as New
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04-24-2020 01:02 AM (Last edited 04-24-2020 01:03 AM ) in
Galaxy ADo Factory Reset. Dont forget to take backup of your data. Also avoid if your are using any 3rd party apps which are installed from other than Playstore and Galaxy store.
To enable Safe mode..
Press and hold the Power button > Tap and hold Power off > When the Reboot to safe mode prompt appears, tap again or tap OK.
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04-24-2020 07:22 AM in
Galaxy A- Mark as New
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05-01-2020 10:29 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device
- Check Auto Restart should be Off: Setting> General management >Reset>Auto restart off.
- Clear cache memory of a particular application: Settings>Apps>Select particular app (e.g. Samsung Internet)>Storage>Clear Cache
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support