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03-29-2020 04:12 PM in
Galaxy AIam using Samsung a30 after the latest update it heats a lot and also it drains battery. I have done factory reset and I have 49 GB free space what to do please help.
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05-04-2020 06:40 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps, to resolve "heating" issue :
1)Close background running apps.
2)Uninstall the unnecessary apps.
overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
To resolve "battery drainage" issue kindly click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support