Original topic:

Overheating

(Topic created on: 05-23-2020 05:22 PM)
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Yashgajjar01
Beginner Level 2
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Galaxy A

I have a A50s phone...In UI 1 i play asphalt  9 and pubg same times but now i can't  able  to play single  game ...like i play a pubg but many lagging  problems  during games phon is overheating. May be problem  in UI 2... and take a 3 hours  for phone charging 

2 Comments
Jiyodilse
Active Level 9
Galaxy A
..if u want play pubg with lag free experience then

follow this conservation ...

https://r2.community.samsung.com/t5/Galaxy-S/need-tips-to-improve-gaming-performance-in-s9-plus/td-p...
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Samsung_Support3
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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