Original topic:

One ui 8 is problem

(Topic created on: a week ago)
51 Views
DibyenduMukherjee
Active Level 3
Options
Galaxy A
One ui create problem in my phone a55 when i switch off my phone then phone not starting properly what i do now
3 Comments
goodthings
Expert Level 5
Galaxy A
It's a major update, reset factory data with backup then try to it's again. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy A
You're welcome to here.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes