Original topic:

One UI-7Home Button & Recent Tab Button

(Topic created on: Friday)
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Brijesh_3701
Beginner Level 2
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Galaxy A
Dear Team, i recently updated my A14 phone with one ui 7, post update my home button and recent tab button got disappeared, tried all the possible ways to got it back but won't able to do it. It shows "The knox security policy restrict this action" Worst ever update i ever had till date. it is just frustrating using my mobile now. Didn't expected this from samsung. Please help me and address the issue on priority.
 
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Ŕàfí
Active Level 6
Galaxy A
Lite or 5g ?
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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