One UI 5.1 - Volume button changes notification volume instead of Media

[godlykmathews]

Dear Samsung Support Team,

I am writing to report a persistent issue with my Samsung A22 5G after the One UI 5.1 update. The issue is that the volume button is changing the notification volume instead of the media volume. This issue is causing inconvenience as I am unable to adjust the media volume using the volume buttons as I used to.

I have also noticed that this issue is temporarily fixed after restarting or resetting the phone but after some time it reappears. Moreover, I am unable to increase volume of video, whatsapp status and games using the volume buttons, even though I have set the option for using volume button for media volume.

I would like to request that your team address this issue and provide a bug fix as soon as possible, as this issue is affecting my daily use of the phone. Please let me know if there is any additional information I can provide to assist with this matter.

Thank you for your attention to this matter.

[AravindhC]

Same issue here.any solution found?

[godlykmathews]

Nothing only Costumer support says to reset but that didn't work either I tried 2 times. 🥲 Mine was a brand new phone I bought a week ago, my bad I updated to one ui 5.1

[manspider]

Same as mine ...🫤i got battery drainage problem after the 5.1 update...still don't know how to fix it

[sambit45]

I have another idea if you have more than one issue with one ui core 5.1 then you downgrade to 5.0 with january 1 security update

Note

Before downgrade you must do a full backup of your data and mobile with smartswitch and pendrive or pc

After backup download one ui core 5.0 with January 1 security patch (a226b) https://samfw.com/firmware/SM-A226B/INS/A226BXXU5CWB6

And follow instruction below the firmware download in this website and install it via odin

After opening mobile phone you can transfer data from pendrive or pc to phone via smartswitch..

All done....

You are on one ui core 5.0 with jan security patch

[AravindhC]

Will report this to samsung support

[godlykmathews]

Yeah it is very hard especially during watching whatsapp status

[AravindhC]

Exactly

[AravindhC]

Got solution dude.

[AravindhC]

Dear Samsung Member,

Greeting from Samsung Customer Support!

We at Samsung apologize for the inconvenience caused to you and will surely assist you regarding the same. Would request you to kindly perform some basic steps which should resolve the issue.

Step1: Got to Settings
Step2: Apps
Step3: Filter and sort
Step4: Enable "Show system apps"
Step5: Tap "OK"
Step6: Search Sound Picker
Step7: Tap on Storage
Step8: clear data of Sound picker.

If the issue still persists, then follow the below steps:

Step1: Got to Settings
Step2: Apps
Step3: Filter and sort
Step4: Enable "Show system apps"
Step5: Tap "OK"
Step6: Search SoundAlive
Step7: Tap on Storage
Step8: clear data of SoundAlive.

If the issue still persists, then follow the below steps:

Step1: Got to Settings
Step2: Apps
Step3: Filter and sort
Step4: Enable "Show system apps"
Step5: Tap "OK"
Step6: Search Adapt Sound
Step7: Tap on Storage
Step8: clear data of Adapt Sound.

If the issue still persists, then follow the below steps:

Step1: Got to Settings
Step2: Apps
Step3: Three dots (Appearing at the top right corner)
Step4:Reset app preferences (It will reset the permissions of all applications)
Step4: Reset

If the issue still persists, then follow the below steps:

Check the device in safe mode: Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, Press the volume down and power the key simultaneously for 5 seconds to restart the device.

Apps>settings>>general management>reset>> reset settings.

Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

If the issue still persists we would request you kindly visit your nearby service center, for the physical inspection of your device. Please be assured, our team will surely help you with this.

You can search for the nearby service center from the given link:-https://www.samsung.com/in/support/service-center/

Samsung member- Get help- Feedback- Error Report (Please attach the Error log file within 15 minutes of the error occurring).

Thank you for writing to Samsung.