Original topic:

Off to On screen transition glitch

(Topic created on: 01-05-2024 03:45 PM)
541 Views
AbirW
Active Level 1
Options
Galaxy A
I choose an Off screen to on screen transition effect in Goodlock>>>Wonderland>>>Create your different lockscreen effect.
With this enabled, the transition works, and the home screen wallpaper is the same (As chosen)

However, when you swipe up to the apps screen, or, press the recent apps screen, the background is a blurred version of a cartoon snowy mountan.
And if you go to settings>>>Wallpapers, this same snowy mountain wallpaper can be seen in the preview (With the words 'Live')
The video attachment is shoeing the issue
The image attachment is what the wallpaper from the settings menu shows.

How to fix this?
2 Comments
AbirW
Active Level 1
Galaxy A
Forgot to add this:
And whenever I select my chosen wallpaper from the settings app, the Off screen to on screen transition gets disabled
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes