We at Samsung apologize for the inconvenience caused to you and will surely assist you regarding the same. Would request you to kindly perform some basic steps which should resolve the issue.
1: Clear an app's cache, follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.
2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.
3: Update App if available. Update software: Menu>apps>settings>software update>install.
4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.
5: Check the device in safe mode: Power off the device>Press and hold the Power key for one or two seconds to turn on the device. Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem. To exit the safe mode, restart the device.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log file, Video, or Screen-shots. This will help us to further investigate and resolve your concern.
Samsung member- Get help- Feedback- Error Report (Please attach the Error log file within 15 minutes of an error occurring).
