Thank you for reaching out to us and apologies for the inconvenience.
Please note that software updates are rolled out in batches and the rollout is region and model dependent, once available for your model you will receive an update to install the software.
Tsogo_sam05, I agree with what Shireen 13 is saying. I,ve seen that standard cut and paste response numerous times on this forum, it's not good enough. Perhaps you can give us an overview of what "Batches" means. Is it by Service Providers or directly by Samsung? But the issue I have is that the dates published on this App are not being met, in some cases 2 month slippages. That is not acceptable for a World Class company. Am I right or am I correct? Please explain the process to the Samsung members or better still, post the methodology on the Members App, then we can try to understand this.
Updates are first released on the more expensive phones (S series) going down to the A series, sort of like a ladder going down in prices. It is also released based on regions. European countries, Asian countries and American countries generally get updates first. Just for context, I have the S21 FE 5G and my updates come a month after countries in the Northern Hemisphere (My May update came in June). Even if you have a high end phone, depending on where you live will determine when you will get an update.
