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Beginner Level 2

I just got my new phone 4 days ago and it heats up every day after only using it for 10-15mins. No background apps open. I'm starting to regret purchasing this phone. I'm going to go back to where I got it (Costco) and see if it needs to be replaced. Anyone else have this problem?

4 Comments
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Expert Level 5
No now all mobile faced heating issue wait for update samsung slove this heating issue
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Expert Level 1
Try cleaning up with Device care regularly
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do u do gaming?
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve "Overheating" issue please follow the below given step:-


> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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