Network

[the_mohans]

Can anyone tell me why network has been changes automatically from 5G to 4G?

This is not happened pervious after updating facing this issue 

Jio 5G

Any Suggestions??

[Anonymous]

It's very normal. Even my network switches to 4G from 5G sometimes. This happens even on my parents' two iPhones.

[Mayur000]

Well depends on towers.

If phone found two 5G tower and five 4G towers, then
It choose best to save battery.

[Samsung_OneUi]

It is normal. Yes i got this problem where i live. But at my work place it is always 5G. It happened due to network problem

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly check the device in a different location/network coverage area.

Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).

Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Reset settings: Settings > General Management > Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support