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Beginner Level 2
I am using the device( Samsung Galaxy A50s) it showed up with an issue of networks. I'm using a Jio voLTE 4G sim card and I have Jio using that sim for nearly more than 4 years. But it's not working properly in the newly bought Samsung device. I always turn/off my flight mode so as to get back the connectivity. I did watch many videos regarding the issue and found out many have been facing the same. Pls fix the issue soon
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "network" issue please follow below given steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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