Netflix HD playback not supported

[Hardikkh]

The galaxy A7(2018) does not support HD playback. Cannot expect such an issue with Samsung devices.

[RohanGhag]

Clear The Cache and Data Of The App ,Sometimes It Does Not Detect The Phone Correctly.

[Exxod]

It still detects it as widevine L3, its just that netflix is hot garbage

[RohanGhag]

Not Sure About The Issue Man.Will Try To Search For It.

[Exxod]

I contacted their support and they just linked me the supported phones for hd and a7 just wasnt there, which is weird because a few months back i was watching in hd

[RohanGhag]

Will Try To Find Out.

[Samsung_Support2]

Hi there,

To resolve the issue please follow the below mentioned steps:

1- Check the proper internet connectivity in your device via settings>connection>mobile network>Network mode is set to LTE/3G. You can also check by wifi connection too.
2- Settings> app>3 dots/more option>show system app>search for Netflix app>Clear cache>force stop.
3- You can also check by updating the application via app store/Google play store.
4- If issue still exists then once check by uninstalling and reinstalling the required application.
5- Else, you need to once contact the concerned app developer.

Regards,
Team Samsung Members

[Exxod]

Unistalled it, didn't work. I think the problem is that  netflix hasn't whitelisted the phone.