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Original topic:

My samsung files app does not want to open ..can anyone give me some advice

(Topic created on: 08-04-2022 10:38 AM)
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sherrylee
Beginner Level 2
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Galaxy A
Ssung Galaxy A 22
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1 Comment
Tsogo_sam05
Moderator
Moderator
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Galaxy A

Hi sherrylee

Thank you for reaching out to us and apologies for the inconvenience.

Clear the cache of the app.

To clear an app's cache:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the sort by icon next to 'Your apps'.
5. Select the switch next to 'Show system apps' and select OK.
6. Select the app you'd like.
7. Select Storage.
8. Select Clear cache.

Please note: this should not remove any saved data.

To reset app preferences

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the menu icon in the top right hand corner.
5. Select Reset app preferences.
6. Select Reset.

Open the app again.

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