If your fingerprint sensor is not showing up on your device, here are some troubleshooting steps you can try before contacting customer care:
*Troubleshooting Steps*
1. *Restart your device*: Sometimes, a simple reboot can resolve the issue. 2. *Clean the fingerprint sensor*: Dirt, dust, or moisture on the fingerprint sensor can prevent it from working. Clean the sensor gently with a soft cloth. 3. *Check for software updates*: Ensure your device is running the latest software. Go to _Settings_ > _Software update_ > _Download and install_. 4. *Reset fingerprint data*: Go to _Settings_ > _Lock screen_ > _Fingerprint_ > _three dots_ (⋮) > _Reset fingerprint data_. 5. *Disable and re-enable fingerprint recognition*: Go to _Settings_ > _Lock screen_ > _Fingerprint_ and toggle off _Fingerprint recognition_. Wait for a few seconds and toggle it back on.
*Contacting Customer Care*
If none of the above steps resolve the issue, you can contact Samsung customer care for further assistance:
1. *Visit the Samsung website*: Go to the Samsung website ((link unavailable)) and click on _Support_. 2. *Call Samsung customer care*: Find the customer care number for your region on the Samsung website. 3. *Visit a Samsung authorized service center*: If you prefer in-person support, visit a Samsung authorized service center near you.
Remember to have your device's serial number and proof of purchase ready when contacting customer care.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, clean fingerprint sensor, turn off fingerprint button then again turn on fingerprint button then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
