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09-15-2025 10:37 AM in
Galaxy A- Mark as New
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09-16-2025 05:48 PM in
Galaxy AWe're sorry to hear about your experience.
To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Check for possible causes of unexpected phone shutdowns.
4. Disable Auto-restart on the phone.
5. Reboot the phone or tablet in safe mode.
6. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.
For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off/?msockid=0ec....
If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.
