1. Mic:- Anytime during the day my mic stops working. I have been noticing and I know the issue. Whenever I use YouTube the app starts lagging and then my mic stops working. It happens with me atleast 5 to 6 times during the day. Sometimes calls come and the opposite person cannot hear me which is very annoying. I have checked for viruses and there are none. I complianed about this before but Samsunghasnotsolvedmyproblemyet. I am not able to use any of the virtual assistants too.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1. Disconnect anything plugged into the headphone jack like, selfie stick, headphones, Bluetooth, etc.
2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. Please follow the below steps:
Step1: Navigate to app's screen and tap on Settings. Step2: Tap on Sound & vibration. Step3: Tap on Volume. Step4: Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.
Clear Sound picker data
Please follow the below steps. Step1: Got to Settings Step2: Apps Step3: Filter and sort Step4: Enable "Show system apps" Step5: Tap "OK" Step6: Search Sound Picker Step7: Tap on storage Step8: clear data of Sound picker.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
