Original topic:

My Galaxy

(Topic created on: 03-19-2021 11:38 PM)
130 Views
Chowdhurysayan230
Beginner Level 2
Options
Galaxy A
Please Allow Update This Android 11 For My Phone
Galaxy A8 STAR
Heavy Hank Problem My Mobile
Please Allow Android 11And 3.0 Update 
5 Comments
Abhishek13892
Expert Level 2
Galaxy A
You should do these things and to resolve just follow these steps you will get solution of your problem,
1- Uninstall unused app(which is not from Play store)
2- Open App setting on top right by tapping 3 dot click on reset app preference
3- Open again app setting and click on ONE UI HOME and Open Storage clear cach and data too and going one step back and again Open ONE UI and click on forse stop.

Now your Home UI will be reset and one by one use app and will work your app properly.

4- You need to switch off and switch on(not restart) your phone

Accept me as solution by clicking on 3 dots on my comment if I have given you right solution and it works for you, That motivates us 🙏🙏🙏
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Ehsank
Expert Level 5
Galaxy A
it is not eligible for Android 11
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Ehsank
Expert Level 5
Galaxy A
for hang issues try these steps

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
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souravKhan
Expert Level 5
Galaxy A
A8 star won't get more android OS updates, it will only get security patch updates from time to time.
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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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