Original topic:

Multitouch issue

(Topic created on: 06-22-2020 08:42 AM)
288 Views
Bunny00
Active Level 3
Options
Galaxy A
I bought samsung a71 yesterday ...I am facing problem with multitouch while playing pubg ...i cant touch three screen buttons at a time ..what can i do ..please help me
0 Likes
2 Comments
Tan98
Active Level 9
Galaxy A
if u r serious about the issue....contact service centre today for the replacement of device. if u delay they will be a headache for you.
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Kindly be informed Pubg is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support. You can reach to the app developer through email channel go to: Play store > select more option> select installed app> click on read more.

 

You can try after clearing the app cache by following below steps: Go to settings > Apps > More option > Show system apps > Select the application > Storage > Clear cache.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes