gowthamprasath
Beginner Level 4
Hi All,

I bought galaxy A51 around 11 months ago, for past one week it is automatically restarting.I couldn't find a particular scenario when it is happening, it is happening at random times. If some one could please suggest what can be done if you guys faced this

Thanks in Advance 🙂
4 Comments
Ehsank
A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20200815-223930_Samsung Members_59466.jpg

Screenshot_20200815-223913_Samsung Members_59464.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

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samFãňŠî
Active Level 8
check wheather if u turn off auto restart via device care/manager
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samFãňŠî
Active Level 8
possibly it mainly happens when there is a problem in mother board /processor
repair at service center if possible
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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve auto restart issue please follow below given steps:

 

Go to Settings > General management > Reset > Turn off auto start.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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