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Original topic:

Mic not working

(Topic created on: a month ago)
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AAddiill
Beginner Level 2
Options
Galaxy A
I purchase Samsung A15 phone 2 weeks ago, the problem is phone mic do not work when I activate loud speaker during the call.

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7 Comments
محمدAslam
Active Level 3
Galaxy A
It may be the software problem. Reset Tou device. If it doesn't work.
Then update your phone from settings.
Hope its work
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AAddiill
Beginner Level 2
Galaxy A
The phone is already updated.. bought it just two weeks ago
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RANA_NAJAM
Active Level 7
Galaxy A
In the Samsung Members app, go to Phone diagnostics and test the mic. Check if both mic are working.
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AAddiill
Beginner Level 2
Galaxy A
Yes I just tested it. Mic 2 is not working.. can you suggest what to do now?
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AAddiill
Beginner Level 2
Galaxy A
Yes I just tested it. Mic 2 is not working.. can you suggest what to do now?
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RANA_NAJAM
Active Level 7
Galaxy A
You purchased it a week ago. So the best solution is to visit the service center and tell them that the microphone 2 was not working from the beginning when you opened the box. It is Samsung's service center's responsibility to resolve the issue.
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user9992112
Expert Level 4
Galaxy A
Service center le jao free mai theek kar dengy
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