Original topic:

Major Bugs on One ui 3.1

(Topic created on: 06-02-2021 04:52 PM)
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Favascm
Beginner Level 2
Options
Galaxy A
After updating one ui 3.1 on my galaxy a30. The files on  (internal storage > Android >data)  are missing! And I can't move file to there too. It shows  can't move files.

The location services are auto turn on frequently without any action 
These issues are annoying to me . And very disappointed about my files are disappeared. 

Please make a ota update to remove these bugs and give me a solution to recover my files 
Thank you
2 Comments
Jasirmd72
Active Level 7
Galaxy A
Yeah even I had faced this issue
But to transfer the file/folder in Android > data I used my laptop, and it worked.
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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