Beginner Level 2

My wide view camera works but my main camera doesn't focus and this was after an update a good few months ago. I have tried everything. Update after update on my software, I tried clearing my cache and I have even done a factory reset on my phone. Nothing fixes the issue. I need my back camera for various things and I could not use it for so many months. What do I do in order to get this issue fixed?

2 Comments
Active Level 4
Try to bring closer and back to the object you want to take pic multiple times. It helps to focus. If this doesn't work, you can reach to Samsung service centre.

Hope it helps
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Active Level 9

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We request you kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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