Original topic:

Lots of bugs in recent update

(Topic created on: 03-29-2024 12:41 PM)
135 Views
Anuraagg
Active Level 3
Options
Galaxy A
My galaxy a32 4g received update today morning and after the update the speaker while playing videos in instagram or youtube not working.
And in call speaker is well but on call it's not working.
Earphones ain't connected but it's showing that earphones are connected. 
Please fix these bugs or tell me how to fix this?
Please look in this image on the volume panel.

image


0 Likes
1 Comment
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes