Original topic:

Lost. Backup code

(Topic created on: 01-28-2025 06:40 PM)
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AK_RONIC
Active Level 1
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Galaxy A
I lost my Backup code of Samsung cloud and Right now I'm not able to restore my data if someone knows how to restore it, please help me.
5 Comments
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung member,

Greetings from Samsung Customer Support!

We would like to inform you that these codes are set solely by the user at their end. Unfortunately, we do not have the ability to control or access these codes from our company’s end.

If you have any further questions or need assistance, please feel free to reach out.

Warm Regards,
Samsung Customer Support

AK_RONIC
Active Level 1
Galaxy A
But I am not able to access my data and can't turn off enhance data protection setting
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Galaxy A
Got any solution to this? I have the same issue
AK_RONIC
Active Level 1
Galaxy A
We are stuck in the same traffic and now there is no way to get out of it. congratulations now you lose your all backup data 😀
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AK_RONIC
Active Level 1
Galaxy A
Dear Samsung member,
Greetings from Samsung Customer Support!
We would like to inform you that these codes are set solely by the user at their end. Unfortunately, we do not have the ability to control or access these codes from our company’s end.
If you have any further questions or need assistance, please feel free to reach out.
Warm Regards,
Samsung Customer Support
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