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Original topic:

Location error

(Topic created on: 12-26-2022 12:05 PM)
191 Views
tshenwy
Beginner Level 3
Options
Galaxy A
Since 3 days every time I try to locate my kid phone using Samsung account I receive message saying processing failed 









3 Comments
ankadir007
Active Level 4
Galaxy A
Try to reset your GPS sensor Or reinstall the OS or finally maybe needs to change your mobile.
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy A

Hello,


When you register your Samsung account on your device, it is automatically registered in the ‘Find My Mobile service, so you can use functions such as finding or locking lost devices on the Find My Mobile official website right away.

You also can check the list of devices registered with your Samsung account on the ‘Find My Mobile website and select a device to run the ‘Find My Mobile function.

To activate Find My Mobile:

1 . Check if “Settings” > “Biometrics and Security” > “Find My Mobile Settings” is turned on. (It is activated when you log in to your Samsung account on your device.).

2. Access the Find My Mobile official website.

3. Select the device you want to find from the device list and run the desired function.

tshenwy
Beginner Level 3
Galaxy A
Thanks it's solved
0 Likes