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10-29-2020 09:58 PM in
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10-29-2020 10:04 PM (Last edited 10-29-2020 10:04 PM ) in
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10-29-2020 10:43 PM (Last edited 10-29-2020 10:43 PM ) in
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10-29-2020 10:54 PM in
Galaxy AYou should definitely factory reset your phone.
Don't backup unnecessary data and don't install any 3rd party phone optimising app or game booster apps, they are all present in the phone
After factory resetting and backing up all necessary data swith off the device for minimum 20mins, all issues will be resolved
Install all recent software updates too
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10-30-2020 02:04 AM in
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11-02-2020 08:41 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. Please perform the below mentioned quick steps to resolve the hanging issue:-
1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support